Memory Care at Market Square: serving those living with memory loss in the Western Maine foothills region.
Nestled along the little Androscoggin River in South Paris Maine, Market Square Healthcare Facility is a continuing care community that strives to achieve a resident-centered model of care, and has been serving the community as a senior living facility for decades. The brand new, state of the art Memory Care unit at Market Square is a proud new addition to the facility, serving those with cognitive impairments like dementia and Alzheimer's Disease. This beautiful setting, compassionate and experienced staff, and specialized program can help families get the individualized care they need, right here in the Oxford Hills Region.
3 Market Square
South Paris, ME 04281
I am writing to you on behalf of my brother, Chad White, and I to share the experiences we have had with Amy Boivin and her staff at Market Square. Our mother, Martha White, was a resident in the memory care unit from November 2018 until she passed away this July.
Our mother had Parkinson’s Disease and last summer reached the point where she needed 24-hour care. She spent two months in a skilled rehabilitation unit and then moved into a nursing home in the Auburn area. Although we did the best we could to research the nursing home she moved to, the online reviews, tours, and website for the facility did not provide us with a clear picture of what her experience there would be like. She, and our family, had a terrible experience with this facility. The staff there were clearly disengaged and stretched too thin, the conditions of the facility were impersonal and inadequate, and the care our mother received there was unacceptable.
After only a few weeks we began our search for a new facility in earnest. Through a series of referrals, Market Square came to our attention as a potential placement for our mom. My brother worked with Amy to transition my mom to Market Square. From the first day we worked with her, Amy made the process easy to navigate. She interviewed my mom at the facility where she was living and identified that she would be a good resident for Market Square. I worked with Amy to complete the necessary paperwork and get my mom moved. This process went very smoothly, thanks to Amy’s communicativeness and attention to detail. When we arrived at Market Square to move our mom in, the staff were friendly and helpful. Our first impressions of the memory care unit demonstrated to us what a good choice we had made.
As our mom settled in and we got to know Amy and her staff, it became clear to us that we had found a true home for our mom. We visited our mom often and it was a pleasure to get to know staff on a first-name basis. Every time we entered the facility, we felt welcomed and at home. Rather than the constant staff changes we had seen at our mom’s first facility, we saw that at Market Square there was very little staff turnover. It was easy to see how invested the staff were in our mom’s care. They each had an individual relationship with her and, eventually, with us. I live in Fort Kent, about five and a half hours away, but I never had to worry about my mom because I knew she was in such good hands with the Market Square staff. I can’t express the relief that our whole family felt knowing this.
Working with Amy was truly a joy for my brother and I. Amy helped us identify local healthcare providers for our mom and often provided notes and reports to share with them. She communicated with us on a regular basis about our mom’s health and any changes that she noticed. Any time I called or emailed Amy, her response was immediate. This level of attention to residents and their families demonstrates the commitment Amy has made to her work. She is warm, kind, and professional – I always felt that her concern for our mom was heartfelt and that Amy genuinely had her best interests in mind.
This became even clearer when our mom entered hospice care and during the last week of her life. Amy helped our family navigate this difficult time with grace. My brother and I recognize the lengths she and her staff went to during our mom’s final days. It would have been easy to discharge our mom into a hospice facility or skilled nursing unit (our mom’s death was precipitated by a fall), but instead Amy kept our mom where she was – in Market Square, which had become her home. Watching staff care for our mom during her final days showed us just how dedicated they were. I cannot express the gratitude we feel for their efforts. Furthermore, the fact that were able to be with her at Market Square, rather than in an unfamiliar facility with people we didn’t know, made an extremely hard situation a little easier for us.
Working in residential care is challenging, to say the least. Market Square is blessed to have staff who are willing to go above and beyond to serve residents and their families – it is hard to find such dedicated employees. I firmly believe that Amy’s leadership is directly responsible for the integrity and professionalism in the memory care unit. She is a role model for her staff and an invaluable resource for residents and their families. My brother and I hope you will recognize the excellence of her work. We will never forget what Amy did for us, and we will always remember our mom’s time at Market Square with gratitude.
Jen Graham and Chad White
View Our Facility
Amy Boivin, Memory Care Director
Amy Boivin has been in the health care field for 18 years. She started as a PSS for a small residential home for elderly in Casco, Maine. She then became a CRMA a year later. She has had years of experience and training in the Alzheimer's/Dementia field. She was recognized 6 years ago from Alzheimer's Association for one of the top caregivers in the Lewiston/Auburn area. She worked at Schooner Estates for 7 years, 3 as Team Leader in Assisted living and 4 as Memory Care Coordinator. She is looking forward to the program that is starting at Market Square and thrives to make this Memory Care a rewarding experience for the families and residents. It's all about lending a hand to others that are in need and making their life with Memory Loss a fulfilling one.
Memory Care at Market Square
3 Market Square
South Paris, ME 04281
We welcome the opportunity to speak with you. Please do feel free to call us with any questions you may have or to schedule a visit to our facility. You can also use the contact form at the right if you prefer.